Privacy Policy
Last updated: November 2026
This Privacy Policy explains how [legal company name] (“Urban Kombucha”, “we”, “us”) handles personal data when you visit https://staging.urbankombucha.ch, contact us, or subscribe to our newsletter.
Who is responsible for your data
Urban Drinks Factory SA
Chemin du Closel 5
1020 Renens
Email: info@staging.urbankombucha.ch
Please use these details for any question or request about your personal data.
What data we process and why
Visiting the website
When you visit the website, our systems and security tools may process technical data such as your IP address, browser and device type, pages visited, referring page, and date and time of access. We use this data to deliver the website, keep it secure, prevent abuse, and fix technical problems.
Contacting us
When you use our contact form or email us, we process the information you provide, such as your name, email address, and message. We use it to answer your request and follow up with you.
Newsletter
When you subscribe to our newsletter, we process your email address, preferred language, and any other details you provide. We use this data to send you the newsletter and manage your subscription. You can unsubscribe at any time using the link in our emails.
Cookies and similar technologies
We use a consent tool to ask for your choice before non-essential cookies and similar technologies are used. You can change or withdraw your consent at any time. For details, see our Cookie Policy.
The website also stores campaign information from the page address, such as UTM parameters and advertising click identifiers, in your browser for the current session for up to 30 minutes. When you click a link to the Super Natural Club shop, this information is added to the link so that our campaigns can be measured. It is not stored in a cookie.
Analytics and advertising
If you give consent, we use these services to understand how the website is used and to measure and improve our advertising:
- [Google Analytics] provides statistics about website visits and use.
- Meta Pixel helps us measure our campaigns and reach people on Meta platforms. It can process data such as your IP address, browser information, pages visited, and cookie identifiers.
Spam and security protection
We use Google reCAPTCHA to help protect our forms from spam and abuse. It can process technical data about your device and how you interact with the page.
We also use Wordfence to protect the website from attacks and unauthorized access.
Legal bases for EU and EEA visitors
Where the EU General Data Protection Regulation applies, we rely on these legal bases:
- Consent: non-essential cookies, analytics, advertising, and our newsletter, where consent is required
- Steps before a contract or performance of a contract: answering requests related to our products or services
- Legitimate interests: operating and securing the website, preventing abuse, and answering general inquiries
- Legal obligations: complying with laws that apply to us
You can withdraw consent at any time. This does not affect processing that took place before you withdrew it.
Who receives your data
We may share personal data with service providers that help us operate our website and business:
| Provider | Purpose | Location |
|---|---|---|
| Infomaniak | Website hosting | Switzerland |
| Klaviyo | Newsletter and email marketing | [Confirm: USA] |
| [Analytics and] reCAPTCHA | [Confirm: USA] | |
| Meta | Advertising and campaign measurement | [Confirm: Ireland and USA] |
| Wordfence (Defiant) | Website security | [Confirm: USA] |
These providers may use their own subcontractors. We may also disclose data if required by law or to protect our rights.
The website links to external sites, including the Super Natural Club shop and Instagram. Their own privacy policies apply when you visit them.
Transfers outside Switzerland and the EEA
Some recipients may process data outside Switzerland or the EEA, including in the USA. Where a country does not offer adequate protection, we rely on an appropriate safeguard, such as [the Swiss-US Data Privacy Framework, where the provider is certified, or standard contractual clauses recognized by the relevant authorities].
How long we keep your data
- Contact requests: [12 months] after the request is closed, unless we need to keep them longer
- Newsletter data: until you unsubscribe, then for [period] to keep a record of your request and respect your choice
- Website security logs: [period]
- Cookies: as stated in our [Cookie Policy link]
We keep data longer if the law requires it or if we need it to establish, exercise, or defend legal claims.
Your rights
Subject to applicable law, you can ask us to:
- Tell you whether we process your personal data and give you a copy
- Correct inaccurate data
- Delete your data
- Restrict or stop certain processing
- Provide certain data in a portable format
You can also object to processing and withdraw consent at any time.
To make a request, contact us at [privacy contact email]. We may need to verify your identity.
You can also complain to a data protection authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). If you are in the EU or EEA, you can contact the authority where you live or work.
Automated decisions
[We do not make decisions based solely on automated processing that have legal or similarly significant effects on you.]
Changes to this policy
We may update this Privacy Policy when our website, services, or legal requirements change. The latest version is always available on this page.